Terms & Conditions

"TourFixer," "we," "us," or "our" refers to TourFixer, a travel services intermediary operating at tourfixer.uz. "Service" means the online platform through which customers ("you," "the traveller") can request and confirm private car transfers, guided tours, and day trips in Uzbekistan. "Supplier" means the independent third-party driver, transport company, or tour guide who fulfils the service. "Booking" means a confirmed reservation created after a deposit payment has been received.

TourFixer acts solely as a booking platform and intermediary. We connect travellers with independent local transport suppliers and guides. We are not a transport operator, carrier, or tour operator in the legal sense. The actual service — driving, guiding, or hosting — is provided by independent third-party suppliers over whom TourFixer has no direct employment or legal control beyond the terms of our supplier agreements.

By making a booking with TourFixer, you acknowledge that the transport or guide service itself is provided by a third-party supplier, and that TourFixer's role is limited to facilitating the booking, collecting the deposit, and coordinating logistics.

A booking is considered confirmed only after: (a) you have submitted a booking request via our website or WhatsApp; (b) TourFixer has sent a written confirmation (via WhatsApp, email, or our platform); and (c) the required deposit has been received.

Until all three conditions are met, no binding contract exists between you and TourFixer. Verbal or informal confirmations do not constitute a confirmed booking. TourFixer reserves the right to decline any booking request for any reason, including supplier unavailability.

All prices quoted are in US Dollars (USD) unless explicitly stated otherwise. Prices are per vehicle, not per person, unless explicitly stated. Quoted prices include the vehicle, fuel, and driver or guide service for the agreed route and duration. Prices do not include entrance fees, accommodation, meals, or gratuities unless explicitly stated in writing.

Payment is collected as follows: a non-refundable deposit (amount specified at booking) is required to confirm the reservation. The remaining balance, if any, is due directly to the driver or guide on the day of service, in cash (USD) unless an alternative arrangement is confirmed in writing by TourFixer.

All deposits paid to TourFixer are strictly non-refundable under all circumstances, including but not limited to: change of travel plans, visa denial, flight cancellation, illness, family emergency, natural disaster, war, civil unrest, or any other event beyond your control.

The deposit represents the cost of reserving and securing the supplier for your specific date and time. Once paid, the supplier is committed to your booking and may turn away other clients. For this reason, no exceptions to the no-refund deposit policy will be made.

If you have travel insurance that covers trip cancellation, you may be able to claim your deposit back from your insurer. TourFixer strongly recommends purchasing comprehensive travel insurance before making any booking.

Cancellation rules apply from the moment a booking is confirmed and a deposit has been received. All cancellations must be submitted in writing via WhatsApp or email to TourFixer and acknowledged by TourFixer in writing.

• More than 72 hours before the scheduled service: Deposit is forfeited. No further payment is due.

• Between 24 and 72 hours before the scheduled service: Deposit is forfeited. An additional cancellation fee equal to 50% of the total booking value (excluding the deposit) will be charged or invoiced.

• Less than 24 hours before the scheduled service, or no-show: The full total booking value is due, regardless of whether the service was used. This represents the supplier's committed time, fuel, and opportunity cost. TourFixer will invoice the full amount and reserves the right to pursue recovery through available legal means.

• No-show: A traveller who does not appear at the agreed pickup location within 30 minutes of the scheduled pickup time without prior written notice to TourFixer is considered a no-show. Full payment is due.

Time of cancellation is determined by the timestamp of the written notification received by TourFixer.

Requests to modify a confirmed booking (change of date, time, route, or vehicle type) must be submitted in writing at least 48 hours before the scheduled service. TourFixer will make reasonable efforts to accommodate changes but cannot guarantee them. If a modification cannot be accommodated, the original booking terms remain in effect.

Date changes made within 24 hours of the scheduled service are treated as cancellations and the cancellation policy applies.

To the maximum extent permitted by applicable law, TourFixer, its employees, agents, and representatives shall not be liable for:

• Death, personal injury, or illness arising from any transport or tour service. • Loss, theft, or damage to personal property, baggage, or equipment. • Delays, missed connections, or missed flights caused by road conditions, traffic, weather, mechanical failure, or any other cause. • Acts or omissions of independent third-party suppliers, drivers, or guides. • Emotional distress, loss of enjoyment, or loss of holiday time. • Any indirect, consequential, or special damages of any kind.

In all cases, TourFixer's maximum aggregate liability to you for any claim arising from a confirmed booking shall not exceed the total amount actually paid by you to TourFixer for that specific booking. This limitation applies regardless of the legal basis of the claim (contract, tort, negligence, or otherwise).

TourFixer does not operate vehicles and is not a licensed carrier. All transport services are operated by independent third-party suppliers. Vehicle roadworthiness, driver licensing, and insurance are the responsibility of the supplier. Travellers are strongly advised to verify that they are comfortable with the vehicle and driver before beginning any journey.

TourFixer makes reasonable efforts to work with reliable, professional suppliers. However, we do not warrant or guarantee the quality, safety, punctuality, or conduct of any supplier or their vehicles.

If you experience a problem with a supplier during your service, you must notify TourFixer in writing within 24 hours of the incident to be eligible for any consideration of a complaint. Failure to report within this window may limit TourFixer's ability to investigate or respond.

Complaints are reviewed on a case-by-case basis. TourFixer may, at its sole discretion, offer a partial credit toward a future booking as a goodwill gesture, but is under no legal obligation to do so.

TourFixer is not liable for any failure or delay in performing services caused by events beyond our reasonable control, including but not limited to: natural disasters, floods, earthquakes, severe weather; epidemic or pandemic; war, terrorism, civil unrest, or government-imposed travel restrictions; road closures, border closures, or curfews; strikes, fuel shortages, or power outages.

In the event of a genuine force majeure that makes a confirmed booking impossible to fulfil, TourFixer may, at its sole discretion, offer a booking credit or reschedule. No automatic cash refund is guaranteed.

You are solely responsible for ensuring you hold valid travel documents, visas, and permits required to enter and travel within Uzbekistan. TourFixer has no responsibility for denied entry, deportation, or any consequences arising from invalid or missing documents.

You are responsible for arriving at the agreed pickup location at the agreed time. TourFixer and the supplier are not liable for any costs or losses arising from your late arrival or failure to be at the pickup point.

Travel in Central Asia involves inherent risks including unpredictable road conditions, extreme weather, altitude, and remote locations. By booking with TourFixer, you accept these risks as part of travelling in Uzbekistan.

TourFixer strongly recommends that all travellers purchase comprehensive travel insurance covering trip cancellation, medical evacuation, and personal liability before travelling. TourFixer does not sell or arrange travel insurance.

Special requirements (medical conditions, mobility needs, dietary restrictions, child seats) must be communicated in writing at the time of booking. TourFixer will make reasonable efforts to accommodate such requests but cannot guarantee them.

These Terms and Conditions are governed by the laws of the Republic of Uzbekistan. Any dispute arising from a booking made through TourFixer that cannot be resolved informally shall be subject to the jurisdiction of the courts of Tashkent, Uzbekistan.

Before initiating any formal dispute, you agree to contact TourFixer in writing and allow a minimum of 14 calendar days for TourFixer to attempt to resolve the matter informally.

TourFixer reserves the right to update or amend these Terms and Conditions at any time without prior notice. The version published at tourfixer.uz/terms at the time of your booking is the version that applies to that booking. Continued use of TourFixer's platform after any changes constitutes acceptance of the updated terms.